FAQ
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- Cancellations will ONLY be honored within 24 hours.
- All orders are made to ship once your order is in the production phase the order can not be canceled.
- Please send us an email at orders@vsyalluglass.com if you would like to cancel.
- All of our items are made by hand at the time of purchase.
- We do not have a warehouse or inventory.
- We do not issue refunds on orders that have completed payment and shipped.
- Since we print every product when it is ordered, approved size exchanges after 24 hrs will incur a $10 restocking fee plus shipping.
- Please be sure to check our size chart before ordering.
- Please be sure to check the product page. Each product has a sizing chart.
- If you received a defective item, we will kindly replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at orders@vsyalluglass.com for further information.
- All of our shirts are printed by hand and custom made at the time of ordering.
- We use primarily vinyl heat transfer processes and/or DTG Printing process to produce our shirts.
- Our sizes range from XS – 3XL.
- Please see our sizing chart on the product page for more details and suggestions for fit. Most shirts are unisex (mens) tees unless indicated otherwise.
- We suggest women should order one size DOWN from their regular size.
- All Uglass Tees standard t-shirts are printed on 4.3 oz., 100% combed ringspun cotton fine jersey.
- Our shirts have are trendy with a slim fit, but they run true to fit if sized per our sizing chart.
- We currently do not ship internationally.
- Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
- If a customers order is returned to us due to them not claiming their package, multiple delivery attempts made, etc. The customer is responsible for paying the reship fee in order to receive the item(s). If not, a refund will be processed for the cost of the items only.
- Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering.
- During holidays or times of high demand, orders will take 10 – 15 business days to ship.
- You will receive a tracking notification email once your order ships.